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FAQs

WHAT TYPE OF PEN SHOULD I USE ON THE GUEST BOOK POSTERS?

I recommend only using an Ultra Fine or Fine Tip SHARPIE Brand marker for your guests to sign your print. Sharpie pens won't smudge. :)

SHIPPING

When will my order arrive?

As soon as your order ships, you will receive an email notification with tracking and delivery information. All personalized prints require your approval. It usually takes 1-2 days for a digital proof.  Once you approve your digital proof via email, it will be in the mail within 1–3 days. Packages within the US generally make it to their destination within 2-3 days, while international orders can take up to 3+ weeks.

What shipping service do you use?

For US: USPS 2-3 Day Priority Mail (Express Mail option is available at checkout)

For all other countries: USPS First Class International Mail

(International customers: contact me first if you would like a quote for Priority or Express mail).

What are your shipping rates?

I offer flat rate shipping: $7.50 within the US, $14.50 to Canada, and $21.50 on all international orders. Express Mail is available at checkout for US addresses only for $29.00.

How will my prints be packaged?

All prints are packaged in poly sleeves and shipped in a heavy duty bend proof tube.

My prints were damaged in transit, what should I do?

I make every effort to ensure a safe delivery of my products. Unfortunately, accidents and mishandling do occur on occasion. If your print arrives damaged, please contact me to arrange for a replacement.

Can I send my order directly to a gift recipient?

Certainly—just enter the recipient's information in the Shipping section. You may also leave a note at checkout to include a gift message. Receipts are not included with any orders.


PRINTS + ORDERS

What’s your return policy?

Because each item is custom made for you, I am unable to offer refunds. If there is a physical defect in the print however, I am happy to replace it for you. While I strive to provide artwork that matches the images online as closely as possible, please keep in mind the color variations between web and print and from monitor to monitor. If you have any questions about an item before purchasing, do not hesitate to ask first!

What materials do you use?

All prints and posters are made using archival inks and premium heavyweight smooth luster paper—fade resistant for up to 200 years behind glass.

Can I use a custom color?

Certainly. Feel free to describe your color in the additional instructions box on the checkout page, or contact me first using the contact us form if you have a picture you'd like me to match. On this note—keep in mind that if you re-order a print at a later date, I cannot guarantee the colors will be an exact match to the print you already have (due to periodic equipment upgrades or adjustments to the color palette).

Do you offer framing services?

All of my prints come unmatted and unframed to keep costs down. I’ve carefully chosen my sizes to fit the most common frame sizes and make decorating your walls as easy (and inexpensive) as possible.

Will I be charged sales tax?

Jena Glantz Design Creatives is required to collect sales tax on all orders shipped to Florida addresses.

DISCLAIMER

By visiting jenaglantzdesigncreatives.com, you agree that you will not copy, print, download or reproduce any product by any means. Jena Glantz Design Creatives can not be held responsible for any shipping delays or customs fees and taxes.

 
PRIVACY POLICY

This privacy policy sets out how Jena Glantz Design Creatives uses and protects any information that you give while using www.jenaglantzdesigncreatives.com.


Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Jena Glantz Design Creatives may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from May 2016.

 

What we collect

 We may collect the following information:

 contact information including email address

  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

 

What we do with the information we gather

 We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

 We may use the information to improve our products and services.

  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

 

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

 

How we use cookies

 A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

 

Advertising

Some of our advertisers occasionally serve you cookies as well. We do not have control over cookies placed by advertisers. We may use advertising service vendors to help present advertisements on the website. These vendors may use cookies, web beacons, or similar technologies to serve you advertisements tailored to interests you have shown by browsing on this and other sites you have visited, to determine whether you have seen a particular advertisement before and to avoid sending you duplicate advertisements. In doing so, these vendors may collect non-personal data such as your browser type, your operating system, Web pages visited, time of visits, content viewed, ads viewed, and other clickstream data. The use of cookies, web beacons, or similar technologies by these advertising service vendors is subject to their own privacy policies, not ours, and Service Provider disclaims all liability in connection therewith.

 

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.